Häufig gestellte Fragen (FAQ)
Versand & Lieferung
Delivery times vary depending on the destination and shipping provider. Typically, the delivery time within the EU is between 2 and 5 business days. For the United Kingdom and Norway, delivery may take 1-3 business days longer.
As soon as you complete your order, you will automatically receive an order confirmation by email with all the details of your purchase.
Our team usually processes your order within 24 hours.
Once your package is shipped, you will receive a shipping confirmation with a tracking link so you can track your delivery at any time.
Delivery usually takes 2–5 business days depending on the destination (within the EU).
If your delivery does not arrive within a week or no tracking information is provided, please contact us – we will check the shipment status immediately.
💡 Tip: Have your order number ready so we can assist you even faster.
We deliver to the entire European Union, Norway, Switzerland, and the United Kingdom – directly from our European distribution center in Antau (Austria). We also deliver to other countries upon request.
From a certain order value (varies by country), we offer free shipping.
As soon as you enter your postal code and city at checkout, the exact shipping costs will be calculated and displayed automatically.
Free shipping: Starting from an order value of just [79,- €], we offer free shipping to Germany, France, Italy, BENELUX, Hungary, Slovakia, Czech Republic, Slovenia, Croatia, Denmark, Poland & Austria.
Yes. After shipping, you will automatically receive a tracking number by email, with which you can track your package at any time. If your delivery does not arrive within a week or no tracking data is provided, please contact us – our team will immediately check the shipping status.
Zahlungsmöglichkeiten, Rückgabe & Garantie
We accept credit card, PayPal, Sofortüberweisung, Klarna, Apple Pay, and other common payment methods. All payments are encrypted and processed securely.
Yes, of course. You can conveniently pay for your order via prepayment / bank transfer.
After completing the order, you will automatically receive a email with our bank details and your order number.
Please be sure to include your order number in the payment reference when making the transfer so that we can correctly assign the payment.
As soon as the amount has been received in our account, your order will be processed and shipped immediately.
💡 Note:
Depending on the bank, it may take 1–3 business days for the payment to reach us. You will then automatically receive a shipping confirmation with a tracking link.
📩 Email for questions: kaelin@yorrx.com
Of course. You can return unused items within 30 days. As soon as the goods arrive with us, we will refund the purchase price in full. We only ask that you cover the return shipping costs yourself.
🌱 Please make sure to choose the correct size and version when placing your order so that everything fits perfectly and we can avoid unnecessary returns together. We are happy to advise you on your selection – by phone, email, or WhatsApp. 🐾
If you or your dog are not completely satisfied with a Callieway® product, we will take it back without any discussion – for 30 days, with a full money-back guarantee.
We want you and your four-legged friend to be completely happy. 🐾
Products & Quality
Yes. All agility, hoopers, and training products are designed for permanent outdoor use and are weather-resistant.
Yes. We offer individual customizations and spare parts for certain products upon request. Just contact us via the support form.
Bestellungen (B2B, Switzerland & Norway)
Yes. We create custom offers for dog schools, clubs, and bulk orders.
Just send us a email with your requirements, and we will gladly prepare a non-binding, personalized offer for you.
📩 Email: kaelin@yorrx.com
As a commercial customer, you are also warmly welcome with us.
Just send us a email with your company information, your VAT ID number and your specific requirements – e.g., product types, quantities, or intended use.
We will then create a personalized, non-binding offer tailored to your company or your dog training school.
If desired, we also support you with larger orders, custom-made products, or individual club discounts.
💡 Note:
We can of course issue orders for intra-community deliveries within the EU net (without VAT) – with a valid VAT ID number.
📩 Email: kaelin@yorrx.com
You can conveniently order through our online shop – just like all EU customers.
As soon as you enter your delivery address in Switzerland or Norway at checkout, all prices will automatically be displayed without VAT (net).
Your order will then be shipped from our European distribution center in Austria.
Upon import into your country, the shipping service provider (e.g., DHL, DPD, or the national postal service) will charge the applicable local VAT as well as any customs fees. You pay these directly upon delivery or online to the carrier.
Customer Service & Consulting
Our team is available to you by phone, email, or WhatsApp – fast, personal, and competent.
📞 +43 678 1267822 (DE/EN)
📞 +43 678 1267822 (IT/FR/ES/CH)
📩 Email: kaelin@yorrx.com
We provide advice in German, English, French, Italian, and other European languages.
Unternehmen & Philosophy
Since 2014, every Callieway® product has been created in close cooperation with our long-standing partners – from the idea to production. Quality, safety, and fair working conditions are our top priorities.
Our European distribution center is located in Antau (Austria), from where all orders are shipped throughout Europe.
